HubSpot or Salesforce. Every call — after-hours, daytime, or transferred — logs the same set of fields your team can search, segment, and route on. No engineering work on your side to turn it on.
What we round-trip into
Connector
Available on Agency or higher in HubSpot.
Connector
Available on Professional or higher in Salesforce.
What gets logged, per call
Daytime, after-hours, or transferred — each call writes the same set of fields into the CRM, so the team searching the contact record sees one shape, not a dozen.
| Field | Notes |
|---|---|
| Caller name | Logged against the contact; if no match, a new one is created. |
| Captured intent in plain language | Written as the note on the activity. |
| Qualification outcome | Routed to a pipeline stage when applicable. |
| Booked appointment | Synced as a calendar event with the assigned person. |
| Full transcript | Attached as a downloadable recording + text note. |
| Transfer flag | Tagged so transfers surface as their own activity type, not just a hangup. |
| Timestamp | Captured in the account's timezone, stamped at end-of-call. |
Setup
Setup is a one-call handoff. We map your HubSpot or Salesforce fields in a thirty-minute working session, port your call-routing rules, and hand-handshake the changeover before the first ring lands on Counterdyne.
No webhook build, no API keys on your side to manage, no SDK to deploy. Your IT team’s queue doesn’t change.
Still considering your CRM fit
If you’re already on HubSpot or Salesforce (the only two we round-trip into today), the reply comes back the same business day with the field map and the rough go-live window. If you’re on something else, we’ll tell you straight whether we can land it.
We answer every inbound line. Ours included.